Our Support Services

Helpdesk and Support

Helpdesk and Support

There is nothing more frustrating to a business than technology that doesn't work - whether it's systems going down completely, or issues that make it impossible to work efficiently, they all add up to lost productivity and costly downtime.

Key benefits:

Smooth running of the business.
No interruptions or downtime.
Increased productivity.

24/7 Monitoring

24/7 Monitoring

24/7 monitoring means we keep an eye on all your systems to ensure that they don’t fail. If they do, the fault is picked up immediately and we fix it straight away, usually without you noticing anything was wrong.

We recommend 24/7 monitoring for network environments and IT infrastructure that require consistent high performance.
Our monitoring service is included as part of our fully managed service that may require specific attention, including cyber or hacking attempts, power outages, network failures, patching and routing.

Key benefits:

Peace of mind knowing that your infrastructure is secure at all times.
Cost and time savings from fixing problems as soon as they occur.
Protection for critical hardware and/or software.
Insurance against server failure and loss of data.

Managed Services

Managed Services

As a Managed Services Provider (commonly referred to as an “MSP”), ECOM serves as the primary IT provider for our clients. We proactively manage every aspect of your infrastructure, remotely monitoring every device and application on your network.

Key benefits:

Predictable IT performance.
Costs that only grow as you grow.
Active monitoring to prevent problems.

Let us become your IT business partner

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