connect@ecom.co.uk
+44 (0)1268 209060
21 in Essex

What are Managed IT Services?

As a Managed Services Provider (commonly referred to as an “MSP”), ECOM serves as the primary IT provider for our clients. We proactively manage every aspect of your infrastructure, remotely monitoring every device and application on your network.

We design, install, manage, and support industry leading IT solutions to secure your business’ data, enhance productivity, and support day-to-day IT operations.

We handle all the technology required to meet your employees’ modern needs and to accommodate all the different ways that they perform — whether in the office or working remotely.

Our team provides strategic leadership to create a technology road map, enabling you to make the proper purchasing, implementation, and budgeting decisions, so you have a clear vision for the future of your IT.

Complete Coverage

Rest assured knowing that your IT systems are being monitored at all times to optimise performance, reduce downtime, prevent security attacks, and protect your data.

Industry Expertise

With advanced certifications and training, our team will ensure that your business stays current with the most up-to-date technologies.

Predictable Budget

With our fixed monthly subscriptions, you’ll be able to accurately project your IT spend without the surprises of typical hourly billing.

Availability

Get 24/7 support and access to a highly-diverse team that is unaffected by sick leave, vacation, or turnover with 3x more availability than traditional in-house individuals.

Performance & Reporting

Receive in-depth and analytics on asset management, issue reporting, resource allocation, account activity and full insight into the overall IT health of your organisation.

ePOWER_300x51

What’s Included? Every Aspect of Your IT is Covered

Our ePOWER Business platform allows our team to manage your entire network regardless of your company size or location.

24 / 7 Monitoring

Experience peace of mind knowing that every device in your network is monitored at all times. Our team will keep your infrastructure in good health by responding to issues before they disrupt your productivity.

Unlimited Desktop Support

Our fully managed service plans include unlimited support. Your staff  can contact us whenever they need assistance without worries about running up the bill.

Live Help Desk

Our support team works in real-time to provide rapid response to your end users. Contact us by phone, email, and via our support portal and enjoy the benefits of a virtual IT department.

AV & Security Management

In addition to monitoring network performance and uptime, we’ll also safeguard your company’s most valuable asset: its data. We’ll secure your network and all its devices with real-time scanning and threat protection.

Cloud Backup & Management

Your data is crucial to your business and the target of constant threats — from hackers to ransomware. As part of your plan, we’ll monitor your backups to ensure quick recovery from any loss or compromise.

Strategic IT Leadership

Enjoy the benefits of a virtual Cloud Information Officer (CIO) and strategic guidance on industry best practices. From budgeting forecasts to technology updates, you’ll have an expert team advising you how to achieve your long-term goals.

Detailed Reporting

We strive to be fully transparent with our clients. You’ll receive detailed regular reporting with your invoice, so you’ll know where your budget is being spent and the actions being performed on your account.

Sales & Procurement Services

Our operations team will work closely with you to manage and execute order inventory, warranties, and subscriptions. Enjoy the benefits of consolidated billing and the best pricing from our industry-leading vendors and partners.

Choose the Right Plan for Your Business

We offer three types of support plans that are scalable, flexible, and customisable to your exact business needs.

Fully Managed

If you don’t have an existing IT team or if you’re moving away from your current provider, our Fully Managed plan will cover every aspect of your infrastructure — from your entire network to individual devices and applications.

Co-Managed IT

If you already have an in-house IT team, our Co-Managed IT plan can provide additional support to fill in the gaps — such as help desk services or strategic leadership — so your internal team can focus on your critical business objectives.

Managed + Staff

With our Managed Services + Staff  plan, we’ll cover all aspects of your IT, in addition to placing staff onsite to support your day-to-day operations. From screening to hiring candidates, we’ll manage the overhead for you.